Available Pre Built Agents

Shambho.ai offers ready-to-use AI Agent types, designed to help you get started quickly with automation across support, workflows, and tool execution without building from scratch.

The Functional Agent is designed to perform real actions like calling APIs, sending emails, or processing data based on the user’s query. It understands user intent, validates inputs, and executes workflows with real-world impact.

Setup & Configuration Guide

· Add the Functional Agent node to your agent flow.

• Define the agent’s purpose with a clear prompt.

• Assign a tool (API, Email, or Message config) from the Tools tab.

• Set required parameters (like name, email, etc.) and logic for execution.

• Save and connect it to other nodes (e.g., IssueIdentifier).

• User registration or login verification

• Order tracking or product search

• Fetching and processing backend data

• Booking or scheduling workflows

Supports API calls, message triggers, and email workflows. You can configure endpoints and payloads using the no-code tool builder in the Tools tab.

• Modify prompt behavior to suit your brand tone

• Validate user inputs using custom rules

• Add multiple tools or switch between logic paths

Upload your business documents, manuals, or FAQs directly from the dashboard. Supported formats include PDF, DOCX, and XLSX.

Add structured FAQ entries manually, or feed documents for the AI to understand and respond based on that information. You can tag questions and answers for context The chatbot gets trained once we click on “Train FAQ Agent” in the mid – right corner of the panel

Once trained, connect the FAQ Agent to WhatsApp, website chat, or other communication platforms via Shambho’s Channels menu.

Use high-quality, relevant documents and update them regularly. You can also test the agent’s output and tweak prompts or training content.

Use the analytics dashboard to see conversation logs, agent confidence, and performance. This helps identify where responses can be optimized further.

The Issue Identifier Agent acts like the brain of your AI flow. It interprets the user's intent from their message and determines which function or tool should handle the request. It doesn't execute actions it routes the request to the correct agent (like FunctionalAgent or FAQAgent).

1. Go to Flows in the Agentic AI panel.

2. Add the IssueIdentifier node.

3. Assign tools (functions) based on what kind of queries it should detect (e.g., “Order Info”, “Register User”).

4. Add a prompt if needed to guide how the agent interprets user input.

5. Link it to a FunctionalAgent or other agent using conditions (e.g., "On Agent Completion").

• Ticket Routing: Detect whether a user needs technical help, billing support, or general queries.

• Error Categorization: Classify system issues and pass to relevant teams.

• Intent Sorting: Decide whether a question should be answered via the knowledge base or requires live processing.

The Security Layer Agent is the first checkpoint in a conversation. It filters out irrelevant, spammy, or non-business queries before they reach your main agents. Its goal is to keep the system focused and reduce unnecessary processing.

1. In your flow, add the SecurityLayer as the first node (ideally at the beginning of the workflow).

2. Configure any logic in the prompt to define what kinds of input are allowed or not.

3. Connect it to the next agent only if the query passes validation (e.g., IssueIdentifier)

• Access Control: Allow only business-related inputs (e.g., no jokes or spam).

• Behavior Flagging: Identify offensive or irrelevant messages.

• Load Management: Avoid wasting resources on unnecessary queries.

1. Automate Customer Support

Shambho Agents can instantly reply to common questions, track orders, or handle complaints without human involvement.

2. Handle Operations

You can connect agents with APIs or tools to perform tasks like user registration, form submission, sending emails, or data collection.

3. Identify & Flag Issues

The system can recognize technical errors, failed logins, or user complaints and route them to the correct team or escalate.

4. Enforce Security Protocols

Security Layer ensures bots don’t waste time on spam, off-topic questions, or inappropriate language—only valid queries are processed.

5. Integrate with CRMs, Helpdesks, or Other Tools

Agents can connect directly to your systems (like HubSpot, Freshdesk, etc.) via APIs to fetch, update, or process data in real time.