Enter total responses and satisfied responses. Calculate your customer satisfaction score in seconds.
Add the total number of survey responses collected.
Add the number of positive or satisfied responses.
Get your CSAT score as a percentage instantly.
CSAT helps track customer satisfaction over time.
CSAT is calculated by dividing satisfied responses by total responses and multiplying by 100. This gives a percentage that reflects how many customers are happy with your product or service. Track your CSAT regularly to spot trends. A drop may indicate issues in support, product quality, or delivery. A consistent score helps maintain customer trust and retention. Use feedback along with the score. Numbers show trends, but customer comments explain why satisfaction changes. Combining both helps you make better improvements.